Accept credit cards online, by phone and in your business
A merchant account is what lets your business accept credit and debit cards. It's approved by a bank, it takes in each card sale and it deposits the money to your business bank account. START sets up merchant accounts through Elavon, priced on interchange-plus, and connects them to the Authorize.Net or Cybersource payment gateway.
START is a registered MSP/ISO of Elavon, Inc. Card network facts on this page are dated and sourced in each guide. Last reviewed September 28, 2026.
A merchant account is an agreement with an acquiring bank that lets your business accept card payments. The bank checks your business before you start (that's underwriting), accepts each card sale, and pays the money into your business bank account, usually within a few days, minus processing fees. It also handles refunds and chargebacks.
More than 90% of our merchants come to us through partners: web hosts, web designers, shopping cart providers and billing platforms, as well as the Authorize.Net and Cybersource gateways. Most of them sell in one or more of these ways:
Some industries need an account from a bank that approves what they sell. See high risk merchant accounts, CBD merchant accounts, firearm merchant accounts, vape merchant accounts and Canadian merchant accounts.
You apply to a provider that checks your business up front, then connect a payment gateway. Having your documents ready is what speeds things up most. New businesses with no card history can still be approved when the owner's details, website and paperwork are in order.
The best merchant services for a small business aren't a brand on a list. They're pricing you can check, a contract you can leave and approval before you start processing. Compare the total monthly cost, not the headline rate.
A payment facilitator signs you up under its own master account and reviews you mostly after you start selling, which is when holds and closures happen. A merchant account is yours: the bank approves your business first, and the terms are agreed up front.
To accept payments online you need a merchant account and a payment gateway, such as the Authorize.Net payment gateway or Cybersource merchant services, that connects your checkout to it. Online card sales cost more than in-store sales, and underwriters review your website before approval.
Visa's rules require only a few things on an online store, but underwriters check more before they approve you. If you restrict refunds, customers must accept your policy during checkout.
Interchange-plus passes the card networks' fees through at cost and shows your provider's markup on its own line. That makes it the one common pricing model you can check against published rates. Tiered and flat-rate pricing bundle everything, so the markup stays hidden.
A surcharge adds a fee to credit card sales; a cash discount lowers the price for cash. As of September 2026, Visa caps U.S. credit card surcharges at 3% and requires 30 days' written notice to your acquirer first. Surcharges aren't allowed on debit cards, and some states ban or limit them. The $38 billion Visa and Mastercard settlement that would loosen these rules has preliminary approval only; it isn't final. Our credit card surcharge rules and Canadian surcharge guide go into detail. This is general payments guidance, not legal advice.
Every business that takes cards must follow PCI DSS. Most small merchants prove it with one yearly self-assessment questionnaire (SAQ). How card numbers reach you decides which SAQ you file, and a hosted checkout usually keeps it to the shortest one.
When the card isn't physically there, the merchant usually pays for fraud. Look closer when several warning signs show up on one order, and use your gateway's checks to block bots that test stolen cards.
Most chargebacks at an online store aren't criminal fraud. They come from customers who don't recognize the charge, didn't get what they expected, or couldn't get a refund. Each cause has a simple fix, and disputes that do arrive can be answered with evidence.
You can switch without a gap in sales if you open the new account first and close the old one last. Read your contract before you give notice, and settle how saved cards will move before you cancel anything.
Payment apps can hold funds or close accounts after you've started selling. If that's happened, read what to do after a payment app shuts you down, and if a processor closed your account, check whether you've been placed on the MATCH list.
The gateway connected to your merchant account decides the tools you get. With Authorize.Net, these guides cover each one:
Authorize.Net and Cybersource refer merchants to us. We find the right merchant account (the acquiring bank) for each business, underwrite it, and send the account details back to the gateway so it's connected. You get one team for the account and its setup.
You need a merchant account somewhere behind every card payment. Either it's your own, approved for your business, or you share a payment facilitator's master account. Your own account means you're reviewed up front and your terms are agreed before you sell. Merchant account vs payment facilitator →
Most START merchants are approved in 1–5 business days, and the Authorize.Net gateway is usually set up within 24 business hours of approval. Missing documents and website gaps are the usual delays. How to get a merchant account →
Yes. Authorize.Net is a payment gateway; it needs a merchant account behind it to accept cards and pay you. Authorize.Net merchant account →
A business bank account holds your money. A merchant account accepts card payments and deposits the proceeds into that bank account. You need a business bank account to open a merchant account.
Often, yes. Without processing history, underwriters look harder at the owners, the website and the business plan, and may start with a lower monthly limit. Merchant accounts for a new business →
Not with START: there are no termination, annual or AVS fees. With other providers, check the contract for an early termination fee, liquidated damages and any equipment lease before you sign. How to switch providers →
This page is general payments guidance, not legal advice. Card network rules and rates are as of September 2026 and can change; each guide gives its sources.
Merchant Accounts Payment Guides
The steps, the documents underwriters ask for, how long approval takes, and what new businesses need.
Read the guide 7 min
What to look for in pricing, contracts, approval and support, and the questions to ask any provider.
Read the guide 9 min
Who approves you, who holds your money and why accounts get frozen, and what changes with your own merchant account.
Read the guide 9 min
How online payments flow, why card-not-present costs more, checkout and PCI choices, and what underwriters check.
Read the guide 8 min
What Visa requires on your site, what underwriters check before approval, and refund policy examples.
Read the guide 9 min
How interchange-plus works, 2026 Visa rates, a worked comparison with tiered and flat pricing, and fees to question.
Read the guide 9 min
What PCI DSS is, which SAQ you fill in, the 2025 SAQ A change, and how a hosted checkout shrinks your scope.
Read the guide 9 min
The warning signs of a fraudulent order, card-testing attacks, AVS, CVV and 3-D Secure, and what to do next.
Read the guide 9 min
Why customers dispute charges, the fix for each cause, how to respond to a chargeback, and a store checklist.
Read the guide 9 min
When to switch, reading your contract, keeping or moving your gateway, saved cards, and a switch-over checklist.
Read the guide 9 minReady to apply now? Start the merchant account application → Or send us a few details below and we'll tell you what your application needs.
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